As part of our commitment to providing a high-quality, fast and reliable service, Element Human has a Fair Use Policy (FUP) for its Software as a Service (SaaS) Products.
The FUP contains guidelines for customers’ use of the Element Human product(s) to
ensure that each customer has a consistently high-quality experience. Element Human takes measures to ensure usage is within reasonable parameters and in accordance with the licence.
Why do we have a Fair Usage Policy?
Element Human product(s) offer a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.
The vast majority of our customers use their service considerately and their usage levels during peak hours don’t disproportionately affect the shared network and service capacity. Even though only a very small number of our customers may use the service inappropriately, their activity has the potential to affect the service for others. Our Fair Use Policy manages the inappropriate use and makes sure the service can be used fairly by everyone.
The Fair Usage Policy
Usage of Element Human products is monitored on a continuous basis. Only customers that consistently generate exceptionally high load over a sustained period of time will be affected by the Element Human FUP. This is currently defined as per the limits detailed below, although Element Human reserves the right to amend these limits.
1. The FUP covers the use of Element Human products:
- (a) Up to 5 activities launched per day on a managed service model or up to 50 activities launched per day on a self service model;
- (b) Up to 15,000 participants launched per day;
- (c) Up to 200 users per day;
- (d) Up to 10 API calls per second
2. Project Launch Requests for Managed Service Model: Any client's request to launch a project for a managed service model that arrives after 12:00 GMT will be addressed at the start (09:00 GMT) of the next working day.
3. Panel Participants: Panel Participants with an 80% or greater feasibility rate are, unless otherwise specified, included in the unit price. Should the feasibility rate fall below 80%, according to Element Human's understanding, Element Human will notify the client of any Additional Fees, for client agreement, before executing the service. Element Human reserves the right to decline any project where feasibility rate may prevent completion.
4. If a customer repeatedly exceeds this FUP, Element Human will provide fair warning
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(a) On continued use, Element Human reserves the right to restrict service or levy charges for excessive usage
Special Consideration Human Data Category Register
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(a) Gambling - any usage of Element Human technology for the promotion of gambling is strictly prohibited. Usage for poker player improvement or gambling addiction prevention require consent and guidelines from the Element Human Ethics Committee;
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(b) Tobacco - any usage of Element Human technology for the promotion of tobacco or products known to promote addition are strictly prohibited;
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(c) Politics - any usage of Element Human technology to emotionally profile or psychologically manipulate voters are strictly prohibited. Usage for standard, anonymized campaign testing requires consent and guidelines from the Element Human Ethics Committee.
Extenuating Circumstances
Element Human understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted Element Human request to be informed with as much notice as possible to ensure that service delivery remains consistently high.
Changes to the Fair Usage Policy
This Fair Usage Policy may be updated from time to time.
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