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Check out our Support site: http://support.elementhuman.com/en

Chat with Elliebot: can be found in the bottom right corner of your screen

Email your account manager if you have one

Email the team: support@elementhuman.com

For privacy-related issues: privacy@elementhuman.com

Here's how we assign priorities to incoming support requests:

Priority 4 - Error or Cosmetic

Errors that are, non disabling or cosmetic and have little or no impact on the normal operation of the Services.

Response Time: 4 normal business days

Resolution Time: Future software release

Priority 3 - Minor Issue

Certain non-essential features of the Service are impaired while most major components of the Service remain functional.

Response Time: 2 normal business days

Resolution Time: 7 normal business days

Priority 2 - Major Issue

Operation of the Services is severely degraded, or major components of the Service are not operational and work cannot reasonably continue. Priority 2 incidents shall be reported by email or telephone only with your account manager.

Response Time: 12 normal business hours

Resolution Time: 2 normal business days

Priority 1 - Critical Issue

The entire Service is "down" and inaccessible. Priority 1 incidents shall be reported by email or telephone only with your account manager.

Response Time: 2 normal business hours

Resolution Time: 4 normal business hours with continuous effort after the initial response.

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